It's focus is function over looks. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. Plus they want to hear from you on how to make it better. I have been using DameWare - I actually was the person who talked this company into buying it about 15 or so years ago - for a long time and the licensing is going to make me switch. Overall: For us it is the best solution as we use it daily for the local Remote Desktop support. The files and folders associated with DameWare.
When comparing Dameware to some of the competition in our review, a few things are noticeable. Cons: I want single sign on. Would like to be able to transfer files in the Remote-Support tool. SolarWinds offers two remote support solutions: on-premises or cloud based. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.
Just being able to reconnect after a reboot automatically is amazing. There is a available but if you want to initate remote control sessions on Windows Vista, Windows 7 or Windows 2008 then you are going to need to spring for the paid version. Allowing users so see what we are doing is helpful to them so that they can help themselves in the future. Cons: The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. Connect on ping reply is spotty. Great options to repair a broken Dameware clients, doesn't happen often :0 but great to have when needed. Cons: On a user that has dual screens, required to switch from screen 1 and 2.
After the software retrieves this information from the Registry and registration process is successful, it will next delete these specific Registry keys only so that you don't attempt to re-register the software every time you start up. Overall: I have a checklist of things to do upon arriving at work, and being able to do them from my workstation is far more efficient than having to do them from the server. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. By default, this is 6133. Easy to setup and customize your support experience.
From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not. Pros: It is very user friendly from the tech's standpoint. It also took a few tries to get the logging in to work smoothly. Overall: Easy way to access users computer. These files, folders and registry elements are respectively listed in the , , and sections on this page.
You do not have to accept cookies to be able to use the publicly accessible parts of Corelan Websites. Luckily, there is a remote keyboard disable button that renders the remote peripherals inoperable until you press the button again, or disconnect from the session. Pros: Easily deployed to pcs which do not have the Dameware client. You have to use it to see what I'm saying. There are many methods to uninstall the program, please see below: Manually Uninstall DameWare Mini Remote Control 6.
Cons: Even though the software is a great value for the price, it can be a bit steep for a smaller company and hard to justify. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. Here is how it works: Beginning back with version 4. When using the Corelan Website, cookies may possible be used. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over. The support was helpful when we first bought it and I had to get it installed and working on the server.
Once the client is installed you have a permanent connection to the workstation until it is re-imaged. Update: After you click submit then the stars are enabled to be clicked on. Those leftovers will slow down your computer and stuff your system with invalid files as well as result in many problems for your life, such as strange error popups and unable to install other programs. How are you running the script? Not sure if it is a network related issue or Dameware's. It is a multi-platform application that is quick and easy to install and can be easily configured.
The options feel a little cluttered -- it took me a long time to discover and understand all the various options. Dameware Remote Support has allowed me to be in many places at once. I'm trying to avoid the reboot-requirement. You should also be able to accomplish this from the Command Prompt via the Net Stop command. Pros: Seamless connections to remote devices using either domain or local credentials.